Support.

Help with the Rowstorm app and your account. Can't find what you need? Email us and a person will reply.

Where do I sign in?

On the web at app.rowstorm.com, or in the Rowstorm app for iPhone and iPad. Use the email and password your organisation's admin set up for you, or Sign in with Google if your organisation uses it.

I used to sign in at app.hawfinch.com

Hawfinch is now Rowstorm. Old links take you to app.rowstorm.com automatically. Your email, password and authenticator stay the same; you'll just need to sign in once on the new address.

I've forgotten my password

Ask your organisation's admin to reset it, or email support@rowstorm.com from the address on your account. Once you're signed in, you can change your password in Settings.

Two-factor sign-in

Your organisation may require a code from an authenticator app (such as Google Authenticator, Microsoft Authenticator or 1Password) when you sign in. You'll be guided through setting it up the first time.

If you've lost access to your authenticator, ask your organisation's admin or email us and we'll help you set it up again once we've confirmed who you are.

The iPhone and iPad app

Notifications

Rowstorm can alert you when new records arrive, when caps are reached or when a delivery fails. Choose which alerts you get in the app. If notifications stop arriving, check they're allowed for Rowstorm in your device's Settings, then sign out and back in.

Face ID and Touch ID

You can lock the app with Face ID or Touch ID. The check happens on your device; Rowstorm never sees your face or fingerprint data.

The app looks out of date

Pull down to refresh, and make sure you have the latest version from the App Store.

Your account and data

Deleting your account

Ask your organisation's admin to remove your account, or email privacy@rowstorm.com. When an account is deleted we remove your user record, sessions and device tokens straight away.

Privacy

How we handle your data is set out in our privacy policy.

Contact

For anything else, email support@rowstorm.com. Please include the email address you sign in with and, if it's about a specific record or campaign, its name or a screenshot.